Privacy Policy for Apex Homes Realty

1. Who is responsible for your personal data

Apex Homes Realty is responsible for the personal data described in this policy.

Business address: 789 Skyline Tower, 1st Cross, Jayanagar 4th T Block, Bengaluru, KA 560041, India

2. Personal data we collect

Depending on how you interact with us, we collect:

• Online booking details: your name, phone number, email address, chosen service, and selected date and time.
• A log of phone calls with the business.
• A record for each customer or patient, containing contact details and notes.
• Contact form details: your name, phone number, email address and message.
• Follow-up reminders for our staff.

3. Why we use personal data

We use personal data to:

• Receive and manage online bookings.
• Provide the chosen service at the requested date and time.
• Respond to contact form messages and other enquiries.
• Keep records of customer or patient interactions and notes.
• Maintain a log of phone calls with the business.
• Create follow-up reminders for our staff.
• Meet requirements imposed by applicable law.

Where we ask for consent, you may choose whether to give it. If required information is not provided, we may be unable to respond to your request, complete a booking or provide the requested service.

4. Health information in records

If customer or patient notes contain health information, we handle that information with extra care.

We share health information only as needed for the person’s care or where required by law.

5. How long we keep personal data

We keep personal data only for as long as it is needed for the purpose for which it was collected and for as long as applicable law requires.

When personal data is no longer needed, we will delete it or arrange for its deletion, subject to applicable legal requirements.

6. Service providers and data storage

The website and back office run on Kadibi. Data is stored with Amazon Web Services in its Mumbai, India region (ap-south-1).

These providers support the operation and storage of the website and back-office data. We share personal data with them only as needed for those services.

7. Cookies and analytics

The website has no analytics code.

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8. Your rights

Subject to the Digital Personal Data Protection Act, 2023 and other applicable law, you may ask us to:

• Give you access to information about your personal data and how it is processed.
• Correct inaccurate or misleading personal data.
• Complete incomplete personal data.
• Update personal data that is out of date.
• Erase personal data that is no longer required, subject to applicable law.
• Address a grievance about how your personal data is handled.

We may need to verify your identity before acting on a request.

9. Withdrawing consent and making a nomination

Where processing is based on consent, you may withdraw that consent by contacting us. Withdrawing consent does not affect processing already carried out before the withdrawal. It may mean that we cannot continue a requested service if the relevant personal data is necessary for that service.

You may nominate another person to exercise your rights in the event of your death or incapacity, as permitted by applicable law.

10. Grievances and contact details

To exercise your rights, withdraw consent, make a nomination, ask a privacy question or raise a grievance, contact:

Apex Homes Realty

• Email: elizabeth@apexhomes.in
• Phone: +91 9000000002
• Address: 789 Skyline Tower, 1st Cross, Jayanagar 4th T Block, Bengaluru, KA 560041, India

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If you are not satisfied with our response, you may use the remedies available under the Digital Personal Data Protection Act, 2023.

11. Changes to this policy

We may update this policy when our personal data practices or applicable legal requirements change. The updated policy will be posted on the website with its effective date.

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